If you are considering implementing a chat bot for your business, you should first consider whether conversational context is worth the effort. While it may be useful for some applications, it might not be for your specific audience. For instance, some users may prefer a visual menu to an open-ended conversation.…

A chat bot can make life easier for your customers. They can ask for basic information such as email addresses and phone numbers. The chatbot may also try to escalate a user's request and even suggest articles or videos that are relevant to the conversation. A major advantage of a…